This is privacy notice is to inform you of our policy about all information that we record about you. It explains how we process any information that we collect from you, or that you provide to us. It covers information that could identify you, personal details such us personal information as provided by you on the initial session’s registration from and information that could not be directly provided by you, such us case notes.
We take the protection of your privacy and confidentiality seriously. We understand that as visitor to our website, you are entitled to know that your personal data will not be used for any purpose unintended by you and will not be divulged to a third party.
Our policy complies with UK law and the EU General Data Protection Regulation (GDPR).
Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our services, you provide your consent to us to process information that may be personal information.
Sometimes you might give your consent implicitly, e.g. when you send us a message by e-mail to which you would reasonably expect us to reply or by sending a message via the contact form.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally.
We do not sell, share or give our customers’ personal information to marketing companies.
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
If or when we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
Disclosure and sharing of your information
Access to your personal information
At any time, you may request what information we have about you. We take reasonable measures to keep off-line data safe and secure.
If at any point your require removal of your personal information, on request, we will delete all information we hold about you. Be aware that we will not be able to recover data that we have been asked to delete. This may limit the service we can provide to you. When we receive any request to delete personal information, we shall first take reasonable steps to verify your identity before taking any action. This is important to safeguard your information.
Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
To provide you with the services you have requested;
– To comply with other law, including for the period demanded by our tax authorities and professional bodies.
– To support a claim or defense in court.
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